Key Responsibilities:
Customer Interaction: Handle inbound calls, emails, and chat inquiries from customers with professionalism and enthusiasm.
Issue Resolution: Understand customer concerns and provide solutions or escalate to appropriate departments as needed.
Product Support: Offer guidance and troubleshooting for company products/services to ensure customer satisfaction.
Record Keeping: Maintain accurate records of customer interactions, transactions, comments, and complaints in the CRM system.
Customer Feedback: Gather customer feedback to help improve products, services, and customer experiences.
Team Collaboration: Work closely with team members and supervisors to ensure customer needs are met promptly and efficiently.