Handle inbound inquiries (via calls, WhatsApp, emails, chat, or social media) and provide detailed product and customization information.
Conduct outbound follow-ups with leads who have shown interest through the website, social platforms, or past campaigns.
Understand customer preferences and suggest suitable outfit styles, fabrics, colors, and fits.
Guide customers through the measurement and design selection process, ensuring a smooth and confident purchase experience.
Build and maintain relationships with potential and existing clients to encourage repeat business and referrals.
Update CRM with lead details, conversations, and follow-up actions.
Collaborate with the design, production, and customer service teams to ensure timely and accurate delivery.
Meet and exceed monthly sales targets and conversion KPIs.