Job Title: Education Counsellor – Online & Distance Education
Job Summary:
We are looking for a proactive and student-centric Education Counsellor to guide learners seeking online and distance education programs. The counsellor will be responsible for advising prospective students on course options, university tie-ups, admission processes, and career opportunities, while ensuring smooth enrollment and post-admission support.
Key Responsibilities:
Counsel students about distance and online degree/diploma programs offered through university collaborations.
Understand students’ educational background, career goals, and guide them in selecting the right course.
Explain program structures, eligibility, fees, study material access, exams, and certification processes.
Handle incoming leads (calls, WhatsApp, emails, social media inquiries) and follow up for conversions.
Maintain accurate records of student interactions, leads, and admissions in CRM/Database.
Guide students through online application, documentation, and fee payment process.
Provide post-admission support, including study material login, exam schedules, grievance handling, and results updates.
Achieve monthly and quarterly admission/enrollment targets.
Skills & Qualifications:
1–3 years of experience in counselling, admissions, or edtech (preferred, freshers can also apply).
Strong communication skills (English + regional language is a plus).
Ability to build trust and rapport with students and parents.
Target-driven with proven ability to achieve sales/admission goals.
Comfortable using CRM systems, MS Office, WhatsApp Business, and online meeting platforms (Zoom/Google Meet).
Key Competencies:
Student-first approach with empathy and patience.
Excellent persuasion and negotiation skills.
Strong organizational and follow-up ability.
Passion for online learning and career guidance.
Work Environment & Benefits:
Office-based/remote/hybrid depending on organizational policy.
Performance-based incentives on admissions.
Career growth opportunities in education management.
Training on latest online & distance education trends.