Answering Inquiries: Responding to customer questions about products, services, or policies.
Resolving Issues: Addressing and resolving customer complaints, technical problems, or other concerns.
Providing Information: Offering accurate and helpful information about products, services, or processes.
Processing Orders: Handling order placement, tracking, and fulfillment.
Handling Returns/Refunds: Processing returns, refunds, and exchanges according to company policy.
Maintaining Records: Keeping detailed records of customer interactions and transactions.
Upselling/Cross-selling: Identifying opportunities to promote additional products or services.