Customer Relationship Manager – GSAGROUPS
We are looking for a Customer Relationship Manager to join our team at GSAGROUPS.
This role focuses on building and maintaining strong relationships with clients, ensuring customer satisfaction, and coordinating between customers and internal teams for smooth service delivery. You will also manage essential client data, resolve issues promptly, and contribute to overall business growth.
Develop and maintain long-term relationships with clients.
Address customer queries and complaints professionally and promptly.
Coordinate with internal departments to ensure customer needs are met.
Maintain accurate customer records and databases.
Prepare and present reports on customer feedback, satisfaction, and retention.
Minimum Qualification: Graduation in any discipline (MBA preferred).
Strong communication and interpersonal skills.
Ability to handle multiple clients and tasks simultaneously.
.