Make outbound calls to customers for service reminders, feedback, and follow-ups.
Handle inbound customer inquiries regarding service bookings, product details, or complaints.
Schedule and confirm service appointments and test drives.
Provide information about ongoing offers, new launches, or promotional events.
Record and update customer details accurately in the CRM system.
Collect and log customer feedback post-service or post-purchase.
Escalate unresolved issues to the relevant departments.
Ensure high levels of customer satisfaction and maintain courteous communication at all times.