Job Summary:
We are seeking dedicated, enthusiastic, and customer-focused individuals for the role of International Customer Support Executive. This is a chat-based customer service role within a simulated environment, ideal for candidates with excellent written communication skills, fast problem-solving abilities, and a customer-first mindset.
Roles and Responsibilities:
Respond to customer inquiries via live chat or email in a professional and timely manner.
Understand customer issues and provide accurate information or resolutions.
Follow pre-set communication scripts and workflows where necessary while keeping the tone friendly and human.
Accurately document all customer interactions in the system.
Escalate unresolved or complex queries to the appropriate team or supervisor.
Stay updated on product features, company policies, and service offerings.
Meet or exceed performance metrics such as response time, resolution rate, and customer satisfaction scores.
Provide empathetic and proactive support to ensure customer satisfaction.
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Required Skills & Qualifications:
Excellent written English with strong grammar and punctuation.
Strong comprehension and ••problem