A Call Center Executive, also known as a Customer Service Representative, is a role that handles customer interactions via phone, email, or chat. Here's a job description:
Key responsibilities:
- Respond to customer inquiries and resolve issues
- Provide product or service information and support
- Handle complaints, feedback, and escalations
- Meet performance metrics like response time and resolution rate
- Maintain records of interactions and follow-ups
Required skills:
- Excellent communication and interpersonal skills
- Customer service orientation and patience
- Ability to multitask and manage time effectively
- Basic knowledge of products or services
- Problem-solving and adaptability.