Making Outbound Calls
Call potential customers or leads from provided databases or lead lists.
Introduce the company’s products/services.
Receiving Inbound Calls (if applicable)
Handle incoming queries or requests from customers.
Provide solutions or direct the call to relevant departments.
Lead Qualification
Ask relevant questions to identify potential customers.
Categorize and prioritize leads based on interest and potential.
Follow-Up Activities
Schedule and perform follow-up calls.
Send follow-up emails or messages where required.
Sales & Promotion
Convince and convert prospects to sales (for sales-based roles).
Promote ongoing offers, services, or campaigns.
Maintaining Records
Log all call details, feedback, and outcomes in CRM or spreadsheets.
Keep customer databases up-to-date.
Feedback and Reporting
Report daily/weekly activity to supervisors.
Share feedback from customers with the relevant team.
Customer Relationship Management
Build rapport with customers.
Handle objections or complaints calmly and professionally.