We are looking for a customer-focused and detail-oriented professional to join our team as an Email / VRM / Voice Support Executive. The ideal candidate should have experience in the Banking or BFSI sector and possess strong communication and customer-handling skills.
Key Responsibilities:
Handle customer queries and requests through email, voice, or virtual relationship management (VRM) channels.
Ensure prompt and accurate responses to customer concerns in line with company policies.
Build and maintain strong relationships with customers to enhance satisfaction and loyalty.
Escalate complex issues to the appropriate departments and ensure timely resolution.
Meet performance targets related to response time, quality, and customer satisfaction.