Roles and Responsibilities 1 Leading a team with productive goals 2 Planning and scheduling work 3 Increasing team motivation and sharing positive feedback 4 Providing training and improvements on daily basis 5 Daily, Weekly and Monthly performance reviews 6 Attendance & discipline needs to be monitored 7 Listening to daily calls & handling customers in priority 8 Immediate resolution on the concerned areas need to be addressed 9 Timely submission of reports without reminders