Hiring for Team Leader -Andheri -Day Shift ( customer service / outbound )
Monitoring daily operations and KPIs (Key Performance Indicators)
Coaching team members to improve customer interactions
Managing escalations and resolving complex issues
Conducting training sessions for new hires
Ensuring adherence to company policies and client requirements
Key qualities
Strong communication skills and interpersonal skills
Problem-solving capabilities
Decision-making abilities
Emotional intelligence
Leadership and motivational skills
Requirements: Minimum 2 years experience
Location: Andheri (E)