· Contact patients and insurance companies to collect outstanding balances.
· Explain billing statements and payment options clearly and concisely.
· Set up payment plans and negotiate payment arrangements.
· Update patient accounts with payment information and resolve billing discrepancies.
· Maintain accurate and up-to-date records of patient interactions and account statuses.
· Adhere to HIPAA regulations and company privacy policies.
· Collaborate with internal departments to resolve billing issues and ensure timely reimbursement.
· Utilize billing software and other relevant systems efficiently.