📞 Telecalling Admission Counsellor – UG Courses
Description:
We are seeking a dynamic and result-oriented Telecalling Admission Counsellor to manage outbound and inbound calls for undergraduate admissions. The role involves connecting with prospective students and parents, providing detailed information about UG courses, and guiding them through the admission process — all through effective telecommunication. This position plays a crucial role in lead conversion and student enrollment.
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Key Responsibilities:
Make outbound calls to prospective students and explain UG course offerings, eligibility, and fee structure.
Handle inbound inquiries from phone calls or WhatsApp and resolve queries professionally.
Guide students through the application and admission process over the phone.
Regularly follow up with interested students and maintain engagement.
Update lead status, call logs, and student details in CRM or Excel sheets.
Coordinate with the admission team for scheduling interviews or follow-ups.
Meet daily and weekly calling and conversion targets.
Maintain a courteous and professional tone while dealing with students and parents.