We are looking for a skilled RAC/Electrical Technician to join our Field Services team. This role will be responsible for the operation, maintenance, installation, and commissioning of Commercial Kitchen Equipment in the QSR & Chain Restaurants. Service Engineer will play a key role in delivering high service quality, ensuring equipment reliability, on time and upholding safety standards, while acting as a direct interface with our customers.
Primary Responsibilities
· Fully Accountable for the performance of all Kitchen equipment on location.
· Diagnoses and repairs equipment and associated control systems malfunctions and breakdowns within TAT timelines.
· Perform and ensure the proper installation of the equipment and machinery
· Conduct all pre-operational tests to confirm that all equipment functions according to standards.
· Perform Operations in a manner that assists the organisation in meeting safety, operational, and sales goals.
· Manage the Inventory of equipment, spares, tools and all other supplied items at the location and coordinate this inventory with the service manager or supervisor.
· Ensure service quality is continually enhanced. Set a high standard in Safety, Operations, Maintenance and repair, and efficient use of resources to ensure that the customer is satisfied with the value that our equipment and people bring to their operation.
· Maintain the equipment, spare parts, tools and work area in clean and orderly condition, in line with company and customer standards.
· Manage assigned tasks to ensure timely completion and meet customer satisfaction expectations.
· Reports problems or changes to management immediately.
· Adheres to the company and customer safety standards. Provides safety awareness on worksites.
· Compiles job documentation, such as service reports after work completion, Preventive maintenance reports, stock and tools details, travel and expenses bills.
· Conducts extensive self-study (reading, research, and practice) to improve and maintain technical proficiency in the company's product lines. Completes certifications as required by the company.
· Perform additional duties related to the commissioning and servicing of equipment and machinery as assigned.
· Communicate with the area supervisor and document any equipment or part losses or damage during every move.
· Complete both operational and safety checklists as required by the operations department and/or customer.
· Maintain and submit daily operation activity reports for each location to the area supervisor.
· Follow the safety and environmental protection policies established by the company and its customers.
· Consistently wear the appropriate Personal Protective Equipment for each activity throughout all operations as per NOV or its customer.
· Request to the Local Manager/Supervisor for the required consumables and parts (as per the inventory list) needed for the daily operations of the kitchen equipment deployed in the region.
· Assist in the correct loading and securing of all equipment and parts, ensuring compliance with the transfer procedures when moving items from base to stores or returning the parts to the Head office.