Key Responsibilities
Customer Communication:
Greet customers, listen to their vehicle concerns, and explain necessary repairs and maintenance in clear terms.
Service Scheduling:
Schedule appointments for vehicle servicing and maintenance.
Estimates and Billing:
Prepare work orders, provide cost estimates, and manage the billing and payment process after repairs are complete.
Coordination with Technicians:
Relay customer concerns and repair instructions accurately to service technicians.
Vehicle Status Updates:
Keep customers informed about their vehicle's repair status.
Problem Solving:
Use active listening and technical knowledge to identify and troubleshoot vehicle problems.
Sales and Upselling:
Promote additional maintenance services and parts that could benefit the customer.
Record Keeping:
Maintain thorough records of service activities, including customer interactions and repair details.
Essential Skills
Automotive Knowledge: A solid understanding of vehicle systems, maintenance, and common repair issues.
Customer Service: The ability to provide a warm, friendly, and professional experience for all customers.
Communication: Strong verbal and written communication skills to effectively explain technical information and handle inquiries.
Active Listening: The ability to truly understand customer needs and concerns.
Problem-Solving: The capability to diagnose issues and recommend appropriate solutions.
Organization and Time Management: Skills to manage multiple appointments, tasks, and records efficiently in a fast-paced environment.
Computer Proficiency: The ability to use computer systems and software for managing service orders and records.