Vehicle Inwarding: Welcome customers and take responsibility for receiving their vehicles into the service center.
Job Card Opening: Accurately open job cards with customer and vehicle details, ensuring all necessary information is recorded.
Vehicle Condition Description: Enter detailed and precise descriptions of the vehicle’s condition, customer concerns, and service requirements.
Promote Value-Added Services: Confidently communicate and upsell our value-added services to customers, highlighting the benefits and enhancing their experience.
Customer Interaction: Maintain a professional and courteous relationship with customers throughout the service process.
Coordination: Work closely with technicians, parts departments, and other service team members to ensure smooth workflow and timely service delivery.
Prior experience in a customer-facing role, preferably in the automotive service industry.
Strong communication and interpersonal skills.
Basic understanding of vehicle systems and service processes.
Ability to multitask and manage time effectively.
Attention to detail and good record-keeping abilities.
A supportive and professional work environment
Opportunities for career growth and development
Competitive salary and incentives based on performance