A car service advisor acts as a liaison between customers and the service department in an automotive setting. They are responsible for understanding customer needs, communicating those needs to technicians, and explaining service recommendations and costs to the customer.
Customer Interaction: Greeting customers, listening to their concerns, and gathering information about the vehicle's issues.
Communication: Translating technical jargon into understandable language for customers and relaying customer concerns to the technicians.
Service Recommendations: Advising customers on necessary repairs, maintenance, and available service options.
Cost Estimates: Providing accurate estimates for service costs, including parts and labor.
Scheduling: Managing appointments and coordinating service schedules.