Greet and assist fleet customers or commercial clients.
Understand and document vehicle issues based on client descriptions.
Provide accurate repair estimates and timelines.
Explain services, repairs, and charges clearly to customers.
Schedule maintenance and repair appointments.
Prioritize jobs based on urgency and workload.
Liaise between customers and the workshop/technicians.
Ensure parts and labor availability for scheduled work.
Understand the workings of commercial vehicle systems (diesel engines, air brakes, etc.).
Interpret diagnostic reports and work orders.
Advise customers on preventative maintenance specific to fleet operations.
Communicate customer concerns clearly to technicians.
Follow up on progress of repairs and keep customers informed.
Review completed jobs for accuracy and completeness.
Maintain accurate service records.
Create repair orders and update vehicle history.
Track warranty and recall information.
Process invoices and payment records.
Ensure repairs comply with regulatory standards (DOT, local transport authorities, etc.).
Adhere to company and industry safety policies.
Monitor fleet service schedules to ensure vehicles remain road-legal and safe.