Urgent hiring for the Service Coordinator profile for the Ludhiana location
Designation: Service Coordinator
Location: Ludhiana
Experience Required: 2 – 5 Years
Salary: Depends on Interview
Office Timings: 9:30 AM – 6:30 PM
Job Summary:
We are seeking a proactive and organized Service Coordinator to manage and streamline service operations related to electrical product complaints. The role involves scheduling engineers for site visits, coordinating with clients, and ensuring prompt resolution and timely delivery of services.
Key Responsibilities:
Coordinate daily service operations and maintain service schedules.
Assign and dispatch service engineers for on-site visits.
Serve as the primary point of contact for client complaints and service requests.
Monitor complaint resolution timelines to ensure service-level agreements are met.
Maintain records of service calls, customer feedback, and job completion reports.
Follow up with customers post-service to ensure satisfaction.
Work closely with the technical team for escalations and troubleshooting.
Prepare daily/weekly service reports for management review.
Requirements:
Experience: 2–5 years in service coordination or a similar role, preferably in the electrical or electronics industry.
Education: Graduate or Diploma in Electrical/Mechanical Engineering or any relevant field.
Skills:
Strong communication and customer handling skills
Good organizational and time management abilities
Basic knowledge of electrical products and services
Proficiency in MS Office (Excel, Word, Outlook)
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If interested can forward your updated resumes on hr6@tasolutions.in and can directly contact us on 9056679449 also can provide our reference to your friends and colleagues.