Job Title: Service Advisor
Location: Jogeshwari
Industry: Automobile – Tyres & Batteries (Cars & Two-Wheelers)
Key Responsibilities:
Greet customers and understand their service requirements related to tyres, batteries, wheel balancing, alignment, and related services.
Provide technical guidance and product recommendations (tyres, batteries, accessories) for both cars and bikes.
Create job cards, record customer complaints, and ensure accurate service estimation. Coordinate with technicians and workshop staff to ensure timely service delivery.
Conduct vehicle inspection and explain findings/recommendations to customers.
Upsell and cross-sell additional products/services where beneficial to the customer. Maintain customer satisfaction by ensuring transparency in cost, service timelines, and product quality.
Handle warranty claims, replacements, and after-sales service for tyres and batteries. Ensure proper documentation, billing, and adherence to company processes.
Build and maintain strong relationships with customers for repeat business.
Key Skills & Competencies:
Good technical knowledge of tyres, batteries, wheel alignment, balancing, and related automobile services.
Strong communication and customer handling skills. Sales & upselling ability.
Problem-solving attitude and ability to handle customer concerns effectively.
Basic computer knowledge (MS Office, billing software, CRM preferred).
Qualifications & Experience: Fresher or experience 1–3 years of experience as a Service Advisor in Automobile/ Tyre/ Battery/ Service industry.
Diploma/ITI/Graduate in Automobile or related field preferred. Candidates from Tyre & Battery dealerships or workshops will be given priority.