AutoVeer Automotive Solutions is seeking a motivated and customer-focused Service Advisor to join our team. The Service Advisor acts as a liaison between customers and the service department, ensuring excellent service experience and smooth communication.
Greet customers and understand their vehicle service or repair needs.
Provide clear explanations of service requirements and repair estimates.
Schedule service appointments and coordinate with technicians for timely repairs.
Follow up with customers about the status of their vehicles during the service process.
Maintain accurate service records and customer information.
Upsell services or maintenance packages when appropriate, ensuring customer satisfaction.
Address customer concerns and resolve any service-related issues promptly and professionally.
Ensure compliance with company policies and procedures related to service and customer handling.
Minimum [X] years of experience in automotive service advisory or customer service role preferred.
Good understanding of vehicle maintenance and repair processes.
Strong communication and interpersonal skills.
Ability to multitask and work effectively in a fast-paced environment.
Customer-oriented with problem-solving attitude.
Basic computer skills for record-keeping and appointment scheduling.
Competitive salary between ₹15,000 and ₹25,000 based on experience and performance.
Friendly and supportive work environment.
Opportunity for professional growth and development.
Employee discounts on vehicle services and parts.