मेन्टनन्स टेकनिशन

ग्रेजुएट होना चाहिए

All genders

6 days working | Day Shift

Smartphone, PAN Card, Aadhar Card, Bank Account

We are seeking a proactive and customer-oriented •Building Maintenance & Customer Support Executive to oversee the smooth operation, maintenance, and customer service activities at •Crossing Republik Prabhat Heights•. The ideal candidate will be responsible for managing resident complaints, addressing maintenance issues, and ensuring timely resolution of queries related to the building’s upkeep, recharge of prepaid metering and amenities.
•ROLE DESCRIPTION •
- Complaint Handling: Receive, log, and address all resident complaints related to building maintenance, facilities, and other concerns.
- Maintenance Coordination: Oversee the day-to-day maintenance operations, coordinate with vendors and service providers for repairs, and ensure that common areas, equipment, and infrastructure are well-maintained.
- Query Management: Act as the first point of contact for residents' queries, providing timely and accurate information about building services, rules, and maintenance schedules.
- Issue Resolution: Ensure quick and efficient resolution of maintenance issues, including electrical, plumbing, and structural repairs, working closely with the technical team.
- Vendor Management: Liaise with third-party service providers for regular maintenance, repair, and facility management tasks, ensuring the quality and timeliness of their work.
- Documentation & Reporting: Maintain records of complaints, service requests, and work orders. Provide periodic reports on maintenance activities and customer satisfaction levels.
- Budget Management: Assist in tracking maintenance expenses and ensuring cost-effective solutions for building upkeep.
- Preventive Maintenance: Plan and implement preventive maintenance schedules to minimize breakdowns and avoid emergency repairs.
Qualifications & Skills
- Education: Bachelor's degree or diploma in Facility Management, Engineering, or a related field.
- Experience: Minimum of 2-3 years of experience in building maintenance, facility management, or customer support roles, preferably in residential or commercial complexes.
- Customer Service Skills: Strong communication and interpersonal skills, with the ability to handle complaints and queries professionally and empathetically.
Location – Prabhat Heights Crossing republik Ghaziabad