Handle inbound and outbound travel inquiries via phone, email, or chat.
Understand client travel requirements and recommend appropriate travel packages (flights, hotels, tours, visas, insurance, etc.).
Convert leads into confirmed bookings by delivering persuasive, well-informed travel solutions.
Build and maintain relationships with clients to ensure repeat business.
Coordinate with travel suppliers, airlines, hotels, and local vendors to secure competitive rates and availability.
Prepare customized itineraries and travel quotations based on customer preferences.
Meet or exceed monthly sales targets and KPIs.
Maintain accurate records of bookings, customer interactions, and payments.
Provide post-sales support and resolve customer concerns promptly.