• Make outbound calls to prospective or existing customers.
• Handle inbound customer inquiries and provide information about products/services.
• Explain product features, pricing, and benefits clearly and persuasively.
• Maintain customer records by updating details in CRM or call logs.
• Follow up with leads and ensure timely communication.
• Generate sales leads and meet daily/weekly calling targets.
• Resolve customer complaints or escalate them to the appropriate department.
• Build and maintain positive relationships with customers.
• Understand customer needs and recommend suitable solutions.
• Achieve assigned sales or conversion targets.
• Adhere to scripts, guidelines, and company policies.
• Collect customer feedback and share insights with the team.
• Maintain professionalism and a positive attitude during calls.
• Prepare and submit daily/weekly reports of call outcomes.