Call potential or existing customers to inform them about a product, service, or offer.
Follow a prepared script to persuade customers.
Identify potential leads and convert them into qualified prospects.
Collect and verify customer details for future follow-up.
Answer incoming calls from customers.
Respond to inquiries about products, services, or company policies.
Resolve customer complaints or escalate complex issues.
Explain product features and pricing.
Upsell or cross-sell products when appropriate.
Record and report customer interest or orders.
Maintain accurate records of calls, feedback, and follow-ups in CRM systems or spreadsheets.
Call back interested customers or follow up on previous calls.
Send follow-up emails or messages if needed.
Meet daily/weekly/monthly call and sales targets set by the team lead or manager.
Collect feedback from customers and report recurring issues or suggestions.
Good communication and interpersonal skills
Persuasiveness and negotiation ability
Patience and problem-solving
Basic computer knowledge (MS Office, CRM tools)
Fluency in relevant languages