Make outbound calls to customers to share information about the services (like loans, credit, payments). -Handle inbound calls—answer questions and resolve issues.
-Follow up with leads and existing customers to help them with their needs.
-Help with collections if needed—explain dues, guide repayment, and coordinate with operations. Log call details in CRM: customer feedback, next steps, outcomes.
-Work toward daily goals (calls made, conversions, follow-ups).
-Coordinate with teams such as Sales, Marketing, Operations, and Support.