🚨 Urgent Hiring – Health Insurance TL (BPO)•
📍 Location: Borivali, Mumbai
💼 Job Type: Full-Time (Voice / Non-Voice)
🗓 Experience: 2–3 Years (Health Insurance Process – BPO)
Job Summary
We are looking for an experienced and customer-focused Health Insurance Executive to handle customer queries, claims processing, and policy servicing in a BPO environment. This role requires strong communication skills, process accuracy, and a good understanding of health insurance products and claims.
••Key Responsibilities•
• Handle inbound/outbound calls and emails related to health insurance policies.
• Provide accurate information on policy benefits, claims, and renewals.
• Assist customers with claim filing, documentation, and servicing requests.
• Coordinate with underwriters and insurance partners.
• Update and maintain accurate policy records in CRM systems.
• Follow up to ensure timely closure of customer queries.
• Maintain compliance with process, quality, and SLA standards.
Requirements
✅ 2–3 years’ experience in a health insurance process (voice) in a BPO.
✅ Strong knowledge of health insurance terms, products, and claim processes.
✅ Excellent communication skills in English (regional language a plus).
✅ Proficient in MS Office, CRM tools, and policy management software.
✅ Strong problem-solving skills & attention to detail.
✅ Graduate / HSC qualified.
If interested please share your updated cv at dishagoyal@hirehunthr.com or call at 8879007959.