A sales telecaller's primary responsibilities include contacting potential customers via phone to promote products/services, generating leads, and closing sales. They handle both outbound calls to prospects and inbound inquiries, explain product features, address customer concerns, and maintain detailed records of interactions in a CRM system. This role requires excellent communication and persuasion skills to meet sales targets.
Responsibilities
Make outbound calls:
Contact prospective and existing customers to introduce products/services and generate interest.
Handle inbound calls:
Take incoming calls from customers to answer questions and address concerns.
Promote products and services:
Clearly explain product features, benefits, and pricing to persuade customers to buy or schedule appointments.
Generate leads and sales:
Convert prospects into customers, meet or exceed daily, weekly, and monthly sales targets.
Manage customer information:
Maintain accurate records of all customer interactions and transactions in a CRM system.
Follow up:
Follow up with leads and existing customers to nurture relationships and ensure satisfaction.
Resolve issues:
Address and resolve customer complaints or issues professionally.
Stay informed:
Continuously update knowledge of products, services, and industry trends.
Collaborate:
Work with sales and support teams to improve customer experience and sales processes.