Handle inbound and outbound calls from IndiaMART & Justdial leads professionally.
Convert inquiries into confirmed clients by explaining products, services, and offers.
Manage client relationships, ensuring timely follow-ups and excellent customer service.
Coordinate dispatching of orders with the operations team to ensure timely deliveries.
Assist in onboarding new clients, including HNIs, corporates, and tours & travel companies.
Maintain records of calls, client interactions, and lead conversions.
Collaborate with the sales & marketing team to generate business opportunities.
Handle escalations and resolve customer issues with empathy and efficiency.