Key Responsibilities: • Handle incoming reservation requests via phone and emails. • Share B2B rates with travel agents and ensure all necessary details are provided to deliver excellent service to guests. • Provide information on availability, pricing, and services to clients or guests. • Process bookings accurately in the reservation system. • Maintain up-to-date knowledge of promotions, packages, and special offers. • Coordinate with Relevant departments to ensure seamless service delivery. • Follow up on tentative bookings and maintain proper records of cancellations or changes. • Manage group reservations and ensure proper room blocking or service allocation. • Generate daily and weekly reservation reports as required. • Resolve customer queries and complaints professionally and promptly. • Ensure compliance with company policies and standard operating procedures.