Warehouse & Inventory Management
Supervise day-to-day warehouse operations for last-mile dispatch.
Ensure accurate inventory control, stock reconciliation, and timely order picking/packing.
Implement best practices for space utilization, storage, and safety compliance.
Sales & Dispatch Operations
Plan and manage order processing to meet customer SLAs.
Monitor outbound shipments and ensure timely last-mile deliveries.
Coordinate with sales and customer service teams to prioritize orders and resolve issues.
Team Management
Supervise warehouse staff, delivery associates, and support teams.
Train, motivate, and evaluate team performance.
Ensure manpower availability for smooth last-mile execution.
Last Mile Logistics
Oversee route planning, load optimization, and vehicle utilization.
Ensure on-time delivery and reverse logistics management.
Track performance metrics like delivery TAT, order accuracy, and customer satisfaction.
Process Improvement & Compliance
Implement process improvements for cost optimization and efficiency.
Ensure compliance with safety, quality, and company SOPs.
Handle audits, documentation, and reporting of daily operations.