We are looking for a Floor Manager to join our team at [••Fab Hotels••]. The role requires identifying new business opportunities, building long-lasting client relationships, and driving revenue growth. The ideal candidate for this role must have a passion for sales, excellent communication skills, and a proven record of closing deals.
Key Responsibilities:
💼 Department: Operations & Customer Experience
Are you passionate about hospitality and creating unforgettable guest experiences? We're looking for a Guest Delight Officer to ensure every guest has a smooth, satisfying, and memorable stay!
Key Responsibilities:
Warmly welcome guests and ensure seamless check-ins
Address guest queries and proactively resolve issues
Encourage guests to leave 5-star reviews on Google, MMT, and Booking.com
Conduct daily room and breakfast quality checks
Share daily reports with the cluster manager and collaborate with central teams
Who We’re Looking For: (Hospitality/Hotel Management background preferred)
1–3 years of experience in Guest Relations, Front Desk, or Hotel Operations
Good communication skills in English and local language
Job Requirements:
The minimum qualification for this role is 12th Pass and 0 - 2 years of experience. Applicants should have strong negotiation skills, a customer-first approach, and the ability to work in a fast-paced environment.