ROLE & RESPONSIBILITIES:
• Program Representation: Serve as a representative for the loyalty program and the organization within the hotel environment.
• Membership Enrollment: Take charge of enrolling walk-in guests and other guests into the membership program.
• Lead Generation: Gather information from hotels about potential members and reach out to them for possible enrollment.
• Member Engagement: Build relationships with members visiting the hotels to foster a sense of community and loyalty thereby ensuring member retention and promoting membership enrolment referrals.
• Coordination and Support: Work with hotel teams to facilitate reservations and respond to guest requests, ensuring a seamless experience.
• Technology Proficiency: Acquire a thorough understanding of the front-end technology, such as apps and websites, help our guests and provide ongoing support to hotel teams.
• Confidentiality: Maintain strict confidentiality of all company-related information.