Technical Support: Providing technical expertise during the sales process, including answering questions, conducting demos, and offering product knowledge.
Solution Selling: Working with clients to understand their needs and developing tailored solutions that meet their requirements.
Building Relationships: Establishing and maintaining strong relationships with clients, both existing and new, to build trust and ensure customer satisfaction.
Sales Process Support: Assisting the sales team with pre-sales activities, preparing proposals, and negotiating contracts.
Product Development: Providing feedback to product development teams to improve products and ensure they meet customer needs.
Training and Education: Training clients on how to use products and providing ongoing support.
Market Research: Staying informed about industry trends and competitor offerings.
Technical Presentations: Preparing and delivering technical presentations to clients.
Problem Solving: Helping clients troubleshoot technical issues and find solutions.
Order Management: Securing orders, ensuring product standards, and arranging deliveries.
Collaboration: Working closely with other sales team members and internal departments.