Customer Interaction & Sales: Greet customers within 30 seconds with professionalism. Offer comfort services (water/coffee) to enhance customer experience. Understand customer’s basic intent: cooling solution, replacement, AMC, commercial projects, etc.
Product Knowledge & Presenta on: Present 2–3 relevant models based on customer’s requirements. Highlight key features: energy efficiency, silent opera on, premium design. Demonstrate live units when available and introduce add-ons like stabilizers, Wi-Fi modules, AMC plans.
Value Selling Approach: Focus on benefits before discussing prices. Use comparison techniques (e.g., energy savings, durability). Bundle AMC services logically and cross-sell related products.
Handling Objections & Closing Sales: Address price concerns with long-term savings and reliability benefits. Confidently compare with competitors, emphasizing service quality and efficiency. Generate and share quota on via WhatsApp/email and printed copies. Confirm orders and coordinate delivery schedules.
Post-Sale & Follow-Up: Record sales in CRM/WhatsApp tracker. Confirm installation schedules and share customer care contact. Request Google reviews and referrals post-installation.
Lead & Follow-Up Management: Send thank-you messages and quota on within 24 hours. Conduct polite follow-ups a er 2 days and share offers within a week.
Daily Reporting: Report on leads managed, quotations given, sales closed, follow-ups pending, and customer feedback.
Addi onal Requirements: Technical Proficiency: Basic computer knowledge, CRM/WhatsApp Business usage for lead management. Flexibility: Willingness to work across different stores and adapt to temporary transfers.
Commute: Reliable personal transport (bike/car) or willingness to use company arranged travel. Field Sales Capability: Comfortable with outside visits (builders, architects, corporates, sites) and confident in cold approaches.