Here are the key roles and responsibilities:
Act as the main point of contact for clients regarding orders, pricing, shipment status, and documentation.
Prepare quotations, sales contracts, and follow up on leads for the sales team.
Coordinate with overseas buyers, suppliers, and agents to ensure smooth transactions.
Handle purchase orders, invoices, proforma invoices, and shipping documents (like bill of lading, packing list, certificate of origin, LC documents).
Ensure compliance with import–export regulations, customs requirements, and trade laws.
Track shipments and update customers about delivery timelines.
Work closely with logistics, warehouse, and finance departments to ensure timely dispatch and payment collection.
Coordinate with freight forwarders and shipping lines for booking and clearance.
Support the sales team by managing schedules, calendars, and follow-ups.
Collect and analyze data on sales performance, pricing trends, and competitor activities.
Help identify potential markets, customers, or distributors.
Prepare sales reports and forecasts for management.
Handle complaints, delays, or shipment issues efficiently.
Find alternative solutions in case of transport disruptions, customs delays, or supplier issues.