A Sales Support Specialist role for someone with 2 years of experience typically involves providing administrative and customer service support to the sales team. Responsibilities include managing customer accounts, processing orders, handling inquiries, and assisting with sales process improvements.
Key Responsibilities:
Customer Service & Support: Answer customer inquiries, troubleshoot issues, and ensure customer satisfaction.
Account Management: Maintain accurate customer records, track sales performance, and update CRM systems.
Order Processing: Process new orders, manage inventory, and ensure timely delivery.
Sales Process Improvement: Identify areas for improvement in sales processes and recommend solutions.
Data Management: Provide data and reports to the sales team, monitor performance indicators, and keep track of sales trends.
Administrative Support: Handle routine administrative tasks, such as scheduling meetings and preparing documents.
Required Skills & Experience:
Experience: 2+ years of experience in sales support or related roles.
CRM Proficiency: Experience with CRM software, such as Salesforce or similar.
MS Office Proficiency: Strong skills in Microsoft Office Suite (Excel, Word, PowerPoint).
Communication Skills: Excellent verbal and written communication skills.
Organizational Skills: Ability to manage multiple tasks and prioritize effectively.
Analytical Skills: Ability to analyze data, identify trends, and make recommendations.