Key Responsibilities:
Act as the first point of contact for customer queries, requests, and complaints.
Build and maintain long-term relationships with clients by understanding their needs.
Assist the sales and business development team in managing client accounts.
Follow up with customers for feedback, payments, and service-related issues.
Maintain records of customer interactions and update CRM/database regularly.
Resolve customer complaints quickly and effectively, escalating complex issues when needed.
Support in preparing client reports, proposals, and presentations.
Contribute to customer retention and upselling initiatives.
Key Skills & Competencies:
Strong communication (verbal & written) and interpersonal skills.
Basic knowledge of CRM software and MS Office (Excel, Word, Outlook).
Problem-solving attitude with a customer-first approach.
Ability to handle pressure and manage multiple client requests simultaneously.
Good negotiation and follow-up skills.
Positive attitude, professional behavior, and eagerness to learn.