Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
Resolve product or service issues by clarifying the customer's complaint, determining the cause, and offering solutions.
Identify customer needs and suggest relevant product upgrades, add-ons, or alternative solutions.
Achieve daily, weekly, and monthly upsell targets while maintaining high service standards.
Build lasting relationships with customers by providing personalised service and proactive support.