Brief Description:
Provide Customer Service to RBL Banks customer, Relationship Manager for Aspire Banking segment customer of the bank, Enhance the value of existing customer of the bank, Acquire new customer for bank , Cross Sell Various Bank Products
Key Job Responsibilities of SDA- Customer Service
Customer Services:
• Service Delivery & Excellence : Ensuring service delivery as per the established benchmarks on TAT and complaint management
• Ensuring updated mandatory displays and good look & feel of lobby to ensure customer satisfaction
• Adherence to BSOPM, compliance & Audit guidelines: Satisfactory scores on all internal/external audits and surprise checks by internal teams
• Ensure quality customer service is delivered disseminating required product information
• Recording complaints as per the specified process and resolving all complaints received from customers within the stipulated TAT’s
• Ensure appropriate customer communication on closures
• Preventive complaint management, asking for feedback from customers, who may not be complaining Promoting all direct banking channels and ensuring that the customer is utilizing the same