Operation Lead

Below is a refined overview of the Operations Lead role at Urban Standz Pvt Ltd in HSR Layout, Sector 1, Bangalore—drawing from both general industry practice and the company’s specific real estate/property-management context.

Role Overview

The Operations Lead is responsible for ensuring efficient, compliant, and customer-centric delivery of Urban Standz’s property management services. Reporting to senior management, this role aligns cross-functional teams (services, finance, sales, vendor network) to optimize daily operations, enhance tenant/landlord experience, and support strategic growth.

Core Responsibilities

1. End-to-End Operations Management

• Oversee day-to-day activities across property leasing, maintenance, rent collection, onboarding/offboarding, vendor coordination, and emergency support.

• Monitor and streamline workflows to ensure timely resolution of tenant inquiries and property issues.

2. Process Optimization & Quality Assurance

• Analyze existing SOPs—especially in tenant screening, maintenance scheduling, and collection—and implement improvements for efficiency and reliability.

• Drive adoption of technology tools (CRM, property‑management systems) to automate tasks and improve tracking and reporting grabjobs.co+11superworks.com+11simplyhired.co.in+11urbanstandz.com.

3. Team Leadership & Collaboration

• Lead and mentor a multidisciplinary team—property managers, field coordinators, service vendors—fostering accountability and high performance .

• Collaborate closely with sales, finance, and legal functions for seamless handovers, budgeting, and regulatory compliance.

4. Vendor & Facility Management

• Source, negotiate, and oversee contracts with service providers (plumbing, electrical, interior, movers) to maintain high service quality, cost discipline, and timely deliverables.

5. Performance Tracking & Reporting

• Define and monitor key KPIs (occupancy, rent recovery, resolution time, customer satisfaction).

• Summarize insights/data for leadership to support strategic decisions and continuous improvement .

6. Client Relationship Management

• Maintain frequent and transparent communication with landlords, tenants, and NRIs for query resolution, retention, and satisfaction urbanstandz.com.

• Handle escalations with composure and ensure outcome-focused resolution.

7. Compliance & Risk Mitigation

• Oversee lease agreements, statutory and RERA compliance, safety checks, and documentation protocols.

• Identify risks and implement preventive measures to protect property owner interests tcsion.com+1jobhai.com+1urbanstandz.com+1grabjobs.co+1.

8. Innovation & Strategic Improvement

• Stay updated on real estate trends and introduce innovative solutions such as digital lease processing or predictive maintenance systems .

• Lead small-scale pilot initiatives to test improvements before wider rollout.

✅ Skills & Experience Required

AreaDetailsEducationBachelor’s in Business/Operations/Real Estate or related fieldExperience3–7 years in operations or property management (2+ strong), handling teams, vendors, multiple locationsTechnicalFamiliarity with CRM/property software, MS Excel, and analytical toolsInterpersonalStrong leadership, communication, stakeholder management, negotiationMindsetDetail-oriented, proactive problem-solving, data-driven decision-making

Why This Role Matters

• Ensures efficient and scalable operations, enabling Urban Standz to manage more properties without compromising quality.

• Acts as a bridge between field execution and strategy, translating ground insights into operational improvements.

• Enhances customer satisfaction and retention—crucial in the competitive Bangalore real-estate market.

• इस फुल टाइम सेल्स / बिज़नेस डेवलपमेंट Job में 6 - 36 महीने का अनुभव वाले उम्मीदवारों की जरुरत है।

इस Operation Lead Job के बारे में अधिक जानकारी

1. इस Operation Lead Job के लिए आवेदन करने के लिए पात्रता मानदंड क्या है?
   Ans: उम्मीदवार ग्रेजुएट होना चाहिए और उसके पास 6 - 36 महीने का अनुभव होना चाहिए।
2. मैं इस Job की रोल के लिए कितने वेतन की उम्मीद कर सकता हूं?
   Ans: आप ₹35000 - ₹40000 प्रति महीने के वेतन की उम्मीद कर सकते हैं जो आपके इंटरव्यू पर निर्भर करता है। यह बैंगलोर में एक फुल टाइम Job है।
3. इस Operation Lead Job के लिए कितने कार्य दिवस हैं?
   Ans: इस Operation Lead Job के लिए कार्य दिवस 6 दिन का होगा।
4. क्या इस Operation Lead Job के लिए आवेदन करते समय या इस Job को ज्वाइन करने के बाद कोई शुल्क भी लागू होता है?
   Ans: नहीं, इस Operation Lead Job के लिए आवेदन करते समय या इस Job को ज्वाइन करने के बाद कोई भी शुल्क नहीं लगता है !
5. क्या यह Operation Lead Job घर से किया जा सकता है?
   Ans: नहीं, यह Job घर से ऑनलाइन नहीं किया जा सकता है।
6. इस Operation Lead Job के लिए कितनी रिक्तियां हैं?
   Ans: URBAN STANDZ PRIVATE LIMITED में तत्काल Operation Lead के लिए 18 रिक्तियां हैं!
7. इस Operation Lead Job के लिए कौन आवेदन कर सकता है?
   Ans: पुरुष और महिला दोनों उम्मीदवार इस सेल्स / बिज़नेस डेवलपमेंट Job के लिए आवेदन कर सकते हैं।
8. इस Operation Lead Job के लिए टाइमिंग क्या है?
   Ans: इस Operation Lead Job में टाइमिंग 09:30 AM - 06:30 PM है।