Key Responsibilities
• Manage day-to-day relationships with key clients, ensuring timely communication and delivery of services.
• Understand client business objectives and translate them into actionable strategies.
• Analyse client and campaign data using industry-standard analytics tools to provide actionable insights
and performance reports.
• Prepare dashboards, reports, and presentations for internal and client review.
• Collaborate with internal teams (marketing, product, and operations) to resolve client issues and improve
service delivery.
• Identify opportunities for upselling and cross-selling services based on client needs and data insights.
• Maintain documentation of client interactions, requirements, and follow-up actions.
• Serve as the first escalation point for client concerns and ensure timely resolution.