· Combining travel, accommodation and services such as sightseeing arrangements to create holiday packages.
· Prepare the best suitable Itinerary (a planned route or journey) as per client requirements.
· Handling bookings, invoicing and issuing of tickets.
· Confirming customer names with airlines/hotels.
· Handling bookings, invoicing.
· Liaising with internal and external suppliers and departments apart from coach operators, hoteliers.
· Ensuring agreed service levels, contracts and costs are adhered to.
· Confirming customer names with hotels.
· Collecting, evaluating and responding (as appropriate) to customer feedback.
· Using market research information to create new products from time to time.
· Producing mailers and flyers from time to time.
· Marketing holidays to clients via travel agents, websites, social media, etc.
· Forecasting profits and / or number of bookings / pax.
· Working with travel consultants from different travel agencies to put holiday packages.