We are hiring a Retention Executive to engage with existing customers, address their concerns, and ensure long-term association with xpheno through excellent customer service and problem-solving.
Key Responsibilities
● Manage inbound and outbound calls related to retention and renewals.
● Understand customer issues and provide quick, effective resolutions.
● Convince customers about Furlenco’s value-added services to retain them.
● Build long-term customer relationships to reduce churn.
● Achieve monthly retention and renewal targets.
● Coordinate with internal teams for escalations.
● Maintain accurate customer records and feedback reports.
Requirements
● Graduate in any stream (preferred).
● 6 months–2 years of experience in customer service, retention, or telesales.
● Mandatory Languages: Hindi & English (spoken and written).
● Strong communication, problem-solving, and convincing skills.
● Target-driven and customer-focused mindset.
What We Offer ● Salary up to ₹30,000 in hand.
● Attractive performance-based incentives.
● Opportunity to grow with a fast-scaling lifestyle brand.
● Supportive and dynamic work environment