Field Executive – Insta Help Services
Location: Hyderabad
Department: Operations / Insta Help Services
Employment Type: Full-time / Contractual
Urban Company is India’s leading home services platform, connecting customers with trusted professionals for services like cleaning, beauty, repairs, and more. Our Insta Help Services aim to provide fast, reliable, and quality on-demand solutions.
We are looking for energetic and responsible Field Executives to manage on-ground activities for our Insta Help vertical. This role involves field visits, partner coordination, issue resolution, and ensuring smooth service delivery.
Perform daily field visits to key locations as per assigned schedule.
Coordinate with service professionals and ensure timely service delivery.
Conduct quality checks and capture service feedback on-site.
Assist in onboarding and training of new partners in the field.
Handle customer grievances or service issues promptly and escalate if needed.
Maintain accurate logs and reports of daily activities and visits.
Ensure adherence to Urban Company’s service standards and SOPs.
Minimum 12th pass; Graduation preferred.
0–2 years of experience in field operations, logistics, or customer service.
Must own a smartphone and a two-wheeler with a valid driving license. (For Male Candidates Only)
Strong communication and interpersonal skills.
Competitive salary and travel allowance.
Exposure to high-growth operations and service ecosystem.
Opportunity to be part of a fast-paced and customer-centric team.
Performance-based growth opportunities.