Job Description – Counselor
Key Responsibilities:
Make outbound calls to potential leads to promote e-Learning Edtech platform and schedule demo classes.
Handle outbound calls, providing information and resolving queries about demo sessions.
Build rapport with leads, and guiding them through onboarding and enrollment for a smooth experience.
Schedule demo classes based on lead preferences and ensure timely follow-ups & rescheduling.
Accurately document all interactions, feedback, and requirements in the CRM system.
Collaborate with cross-functional teams to improve lead conversion and customer satisfaction, sharing insights to enhance internal processes.
Qualifications & Skills:
Strong command of English (both spoken and written).
Excellent interpersonal and communication skills.
Ability to manage multiple tasks efficiently in a fast-paced setting.
Detail-oriented with good organizational skills.
Basic proficiency in computer applications and CRM systems.
Preferred candidate from Edtech / Sales / Promotion Background but is not mandatory.
Additional Details:
Working Days: 6 days a week (Sunday’s Off)
Shift Timing: Night shift (9.30pm to 6.30am - IST)
Location: Hustlehub, Somasundarapalya Main Rd, PWD Quarters, Sector 2, HSR Layout
Salary – Rs 13000 to 20000 pm + Unlimited Incentives (Depending on Experience & Current Salary but not a constraint for the right candidate)
Call HR Jyoti - 6392595750 (Between 1.00pm to 8pm)