As a CRM Executive, you will be the face of customer engagement, responsible for nurturing relationships, enhancing loyalty, and driving repeat business. You’ll use CRM tools to personalize service, track preferences, and ensure every customer interaction reflects the elegance and trust of the brand.
Manage and update customer profiles using CRM software (e.g., Jewels Prime, Gati, or Zoho CRM).
Track customer purchase history and preferences to offer personalized recommendations.
Coordinate loyalty programs, special offers, and festive campaigns.
Handle customer queries, feedback, and post-sale follow-ups with professionalism.
Collaborate with sales and marketing teams to align CRM strategies with showroom goals.
Analyze customer data to identify trends and improve engagement.
Maintain high standards of customer service, especially for high-value clients.
Organize VIP events, product previews, and exclusive experiences.
Proficiency in CRM software and data entry.
Strong communication and interpersonal skills.
Attention to detail and a customer-first mindset.
Ability to multitask and manage time effectively.
Basic understanding of jewelry products and terminology.
Experience in luxury retail or jewelry industry preferred.
FOR MORE DETAIL CALL ALFAZ SIR (8982002116)