Building and maintaining strong relationships with customers, both pre-sale and post-sale.
Sales Support:
Assisting with sales processes, providing product information, and guiding customers through the buying journey.
Lead Management:
Managing and nurturing leads through the sales funnel, utilizing CRM software to track progress and ensure timely follow-up.
Customer Service:
Addressing customer inquiries, resolving complaints, and ensuring a positive customer experience.
Data Analysis:
Analyzing customer data to identify trends, preferences, and areas for improvement in customer service and sales strategies.
Cross-Functional Collaboration:
Working with sales, marketing, service, and other departments to align CRM strategies with overall business objectives.
Communication Skills: Excellent verbal and written communication skills are essential for interacting with customers and collaborating with teams.
Sales Skills: Experience in sales, including lead generation, product presentation, and closing deals, is often required.
Customer Service Skills: A strong focus on customer satisfaction, with experience in handling customer inquiries and resolving complaints.
CRM Software Proficiency: Familiarity with CRM software, such as Salesforce, HubSpot, or specialized automotive CRM systems.
Analytical Skills: The ability to analyze data, identify trends, and make data-driven decisions.
Problem-Solving Skills: The ability to identify and resolve customer issues effectively.
Product Knowledge: A good understanding of automotive products, features, and services.