कस्टमर रिलेशनशिप एग्जीक्यूटिव

Job Role: Customer Relationship Executive (Inbound & Upselling)

Location: Bangalore (Work from office)

About NoBroker:

NoBroker.com is India's first Proptech unicorn, offering a brokerage-free property search portal connecting house/property owners and tenants/buyers directly. The company was founded in March 2014 by alumni from IIT Bombay, IIT Kanpur, and IIM Ahmedabad, and has served over 30+ lakh customers monthly. NoBroker.com has raised a total of $366 Million from investors such as Google, General Atlantic, SAIF Partners, Tiger Global, Moore Capital Management, Beenext, KTB Ventures, Digital Garage, Qualgro, Rocketship VC, and Fulcrum Capital. Its Angel Investors are Vijay Shekhar Sharma and Anand Chandrashekharan. The team of 2000+ people is passionate about fulfilling real estate requirements without any brokerage, using a technologically advanced platform, and offers numerous world-class services. The company serves Mumbai, Bangalore, Pune, Chennai, Delhi-NCR, Hyderabad.

NoBroker’s services include verified brokerage-free properties for buyers and tenants, quality brokerage-free tenants and buyers for property owners, online rental agreements, packers and movers services, home services like painting and cleaning, home loans, dedicated services for NRI customers and CPMS, furniture and interior decoration, and NoBrokerHood - a visitor, society, & accounts management software for apartment societies.

NoBroker.com offers its employees a huge work-independence, passionate peers, meritocratic work culture, steep learning curve, massive growth environment, loads of fun, best-in-class salaries, and ESOPs.

Roles and Responsibilities:

Inbound Call Handling:

● Receive incoming calls from new & existing customers.

● Listen actively to understand customer concerns, inquiries, and feedback.

● Provide prompt and accurate responses to customer queries.

● Demonstrate empathy and professionalism in all customer interactions.

Issue Resolution:

● Create tickets or cases for reported issues or concerns.

● Coordinate with relevant internal teams such as technical support, product development, and billing to resolve customer issues efficiently.

● Follow up with customers to ensure satisfactory resolution and gather feedback on the resolution process.

Cross-functional Coordination:

● Collaborate with multiple teams and stakeholders to prioritize and expedite issue resolution.

● Act as a liaison between customers and internal teams, ensuring clear communication and alignment on resolution timelines and action plans.

Upselling and Cross-selling:

● Identify opportunities to upsell service subscriptions and relevant products to existing customers during the interaction.

● Tailor upselling strategies based on customer needs and preferences.

● Effectively communicate the value proposition of additional services or products to customers.

Performance Tracking and Reporting:

● Maintain accurate records of customer interactions, including issues raised and resolutions provided.

● Track upselling performance metrics such as conversion rates, revenue generated, and customer feedback.

● Provide regular reports to management on customer service performance and upselling efforts.

Key Competencies:

● Bachelor’s degree in business administration, marketing, or a related field (preferred).

● Proven experience in customer service or sales roles, preferably in a service-oriented industry.

● Excellent communication skills, both verbal and written.

● Strong problem-solving abilities and attention to detail.

● Ability to multitask and prioritize tasks effectively in a fast-paced environment.

● Proficiency in using customer relationship management (CRM) software and ticketing systems.

● Demonstrated ability to work collaboratively with cross-functional teams.

● Empathy and patience in dealing with customer concerns and inquiries.

● Sales-oriented mindset with a focus on delivering value to customers.

The Customer Experience Executive (Inbound & Upselling) plays a pivotal role in maintaining high customer satisfaction levels, resolving issues promptly, and driving revenue growth through upselling opportunities. By effectively managing inbound customer calls, coordinating with internal teams, and identifying upselling opportunities, the executive contributes to the overall success of the organization's customer service and sales efforts.

Benefits and Perks:

● Best remuneration structure in the market

● High growth career progression towards your success

● The opportunity to work for a well-established and stable organization

● Medical cover up

● Lunch and Snacks on the house

Share me you resume to this email ID if you are Interested for this profile:

Niharika.r@nobroker.in

• इस फुल टाइम सेल्स / बिज़नेस डेवलपमेंट Job में 0 - 6 महीने का अनुभव वाले उम्मीदवारों की जरुरत है।

इस कस्टमर रिलेशनशिप एग्जीक्यूटिव Job के बारे में अधिक जानकारी

1. इस कस्टमर रिलेशनशिप एग्जीक्यूटिव Job के लिए आवेदन करने के लिए पात्रता मानदंड क्या है?
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2. मैं इस Job की रोल के लिए कितने वेतन की उम्मीद कर सकता हूं?
   Ans: आप ₹17000 - ₹22000 प्रति महीने के वेतन की उम्मीद कर सकते हैं जो आपके इंटरव्यू पर निर्भर करता है। यह बैंगलोर में एक फुल टाइम Job है।
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   Ans: नहीं, इस कस्टमर रिलेशनशिप एग्जीक्यूटिव Job के लिए आवेदन करते समय या इस Job को ज्वाइन करने के बाद कोई भी शुल्क नहीं लगता है !
5. क्या यह कस्टमर रिलेशनशिप एग्जीक्यूटिव Job घर से किया जा सकता है?
   Ans: नहीं, यह Job घर से ऑनलाइन नहीं किया जा सकता है।
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   Ans: NOBROKER.COM में तत्काल कस्टमर रिलेशनशिप एग्जीक्यूटिव के लिए 2 रिक्तियां हैं!
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   Ans: इस कस्टमर रिलेशनशिप एग्जीक्यूटिव Job में टाइमिंग 10:30 AM - 07:00 PM है।